Code of Ethics

1. Purpose & Commitment

At D20 Technical Services, we believe in conducting business with integrity, professionalism, and respect for all individuals. Our Code of Ethics outlines our core values and expectations for ethical behavior in all interactions, while our Diversity, Equity, and Inclusion (DEI) policy ensures we maintain a welcoming and fair environment for both customers and team members.

2. Core Ethical Principles

We are committed to the following ethical principles in all aspects of our business:

Honesty & Transparency: We provide clear, accurate information to customers and never engage in misleading practices.
Respect & Professionalism: We treat every customer, partner, and community member with fairness, dignity, and courtesy.
Customer First Approach: We prioritize customer needs and offer solutions that align with their best interests, not just profit.
Accountability: We take responsibility for our actions and address concerns or mistakes promptly and professionally.
Confidentiality & Data Security: Customer information is handled with the highest level of privacy and security. We do not share or sell customer data.

3. Diversity, Equity, & Inclusion (DEI) Policy

We are committed to fostering a business environment that is inclusive and welcoming to all, regardless of background, identity, or ability.

Non-Discrimination: We do not tolerate discrimination based on race, ethnicity, gender, sexual orientation, disability, religion, age, or any other protected characteristic.
Accessibility & Accommodation: We strive to provide services that are accessible to all customers, including those with disabilities.
Equal Opportunity: Any hiring, partnerships, or professional collaborations will be based on qualifications, skills, and merit without bias.
Cultural Awareness & Respect: We value diverse perspectives and experiences, ensuring every interaction is respectful and free from prejudice.

4. Customer & Community Responsibility

We believe in supporting the local community and fostering positive relationships with our customers and neighbors.

Fair Pricing & Ethical Business Practices: We charge fair, transparent prices without hidden fees or deceptive sales tactics.
Commitment to Quality: We provide high-quality, reliable IT services and stand by our work with honesty and accountability.
Community Engagement: We aim to contribute positively to our community through ethical business practices and potential future partnerships with local initiatives.

5. Workplace Conduct & Professionalism

While currently a sole proprietorship, we commit to maintaining high ethical standards in all work environments and future professional relationships.

Workplace Integrity: Whether working from home or on-site, we uphold professional and ethical behavior.
Conflict Resolution: Any disputes or concerns will be handled with fairness, professionalism, and open communication.
Zero Tolerance for Harassment or Discrimination: Any form of harassment, bullying, or unethical conduct will not be tolerated in customer interactions or business relationships.

6. Reporting & Accountability

If a customer or business partner believes we have not upheld this Code of Ethics, we encourage open communication to address concerns promptly. Feedback or ethical concerns can be directed to:

Email: info@d20tech.ca
Phone: 587.282.8868

7. Policy Updates & Acknowledgment

This Code of Ethics & DEI Policy is reviewed periodically and may be updated to reflect changes in business practices or legal requirements. By engaging with D20 Technical Services, customers and partners acknowledge and agree to the principles outlined in this policy.