Privacy Policy

& Customer Data Protection

1. Introduction

At D20 Technical Services, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We may collect and store the following types of information:

Personal Information: Name, phone number, email address, and physical address (if applicable for on-site services).
Device & System Information: Computer make/model, operating system, hardware details, and software version when providing repair services.
Billing Information: Payment details for transactions (processed securely via Helcim; we do not store credit card details).
Service History: Records of past repairs, troubleshooting notes, and technical issues related to your device.

3. How We Use Your Information

We use your information for the following purposes:
To schedule and provide services (in-house repairs, on-site IT support).
To process payments and invoices.
To communicate with you about your service requests, appointments, and follow-ups.
To maintain service records for troubleshooting and warranty purposes.
To comply with legal obligations and protect against fraud.

4. Data Security & Protection

We take reasonable steps to protect your personal and device information:

Customer data is not shared, sold, or rented to third parties.
Secure payment processing via Helcim (we do not store financial details).
Limited access to customer records (only authorized personnel can view service history).
Data is stored securely and only retained for as long as necessary to fulfill service obligations.

Please note: our website is hosted on Wix, a third-party platform. Customer information submitted through our website (e.g., booking details or contact forms) is stored on Wix servers. While we choose platforms with strong reputations, we do not control Wix’s security protocols and are not liable for data breaches or incidents that occur on their systems. In addition: Online payments made through our store or booking system are processed by Square, a third-party service provider. We do not collect or store your full payment details (such as credit card numbers) on our servers.

5. Third-Party Services & Data Sharing

We may share your data only in the following situations:

Payment Processing: Transactions are handled securely through Helcim.
Legal Compliance: If required by law (e.g., fraud prevention, government requests).
Service-Related Referrals: With your consent, we may refer you to third-party specialists if your repair requires external services.

6. Customer Rights & Access to Information

You have the right to:

Request a copy of your service records.
Request that we delete any personal data we hold, unless required by law.
Opt out of receiving service follow-ups or promotions (if applicable).

To request access or removal of your data, contact us at info@d20tech.ca.

7. Illegal Activities & Legal Obligations

We are legally obligated to report any evidence of illegal activities found on customer devices during the course of service. This includes, but is not limited to, child exploitation materials, fraud, hacking tools intended for illegal purposes, or other criminal activity. If such content is discovered, we will notify the appropriate law enforcement authorities in compliance with Canadian law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or communicated directly to customers.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

D20 Technical Services
info@d20tech.ca
587.282.8868

Stettler, Alberta