Remote Tech Support
Tech Support, Without Leaving Home
Service Description
Got a small tech issue that needs a quick fix? Our remote support lets Ryan connect to your computer and help troubleshoot simple problems—no need for pickup or an in-person visit. It’s ideal for things like software hiccups, email setup issues, or basic device configuration. Just book a session, prepay the $75 flat rate, and Ryan will spend up to 30 minutes trying to resolve the issue remotely. If it turns out the problem needs hands-on work, we’ll credit the full amount toward an in-house or on-site appointment for the same issue.
Cancellation Policy
Remote support sessions are $75 flat rate, covering up to 30 minutes of troubleshooting. Prepayment is required before the session begins. Payment can be made via credit/debit or e-transfer. Ryan will only attempt a remote session if there is a reasonable chance the issue can be resolved remotely. If the issue cannot be resolved remotely, the $75 fee can be credited toward an immediate in-house or on-site booking for the same issue. The credit is non-refundable and cannot be used for unrelated services or future issues. Remote Requirements: To complete a remote support session, the following are required: 1. A functioning computer that powers on and loads the operating system 2. A stable internet connection 3. Temporary access permission via a secure remote access tool (instructions will be provided at the time of service) 4. Basic computer familiarity. Customer must be able to open a web browser and follow simple instructions to connect with our technician. (If this is outside your comfort zone, we recommend booking an in-house or on-site appointment instead.) If these requirements aren't met, a remote session may not be possible and alternate service options will be recommended.
Contact Details
587-282-8868
info@d20tech.ca
Stettler, AB, Canada