Warranty Policy

1. Warranty Coverage

a. Labor Warranty:

Duration: All labor performed by D20 Technical Services is warranted for 30 days from the date of service completion.
Scope: This warranty covers the specific issues addressed during the service. It does not cover:
- New issues unrelated to the original repair.
- Recurrence of original issues due to user actions, such as physical damage, liquid spills, or software infections (e.g., viruses, malware).

b. Parts Warranty:

Manufacturer's Warranty: All new parts installed are subject to the manufacturer's warranty terms. D20 Technical Services will assist in facilitating claims but is not responsible for manufacturer warranty terms.
Used or Refurbished Parts: If used or refurbished parts are installed, they come with a 30-day warranty from the date of installation, covering defects in materials or workmanship.

c. Reclaim System Warranty:

All reclaim systems sold by D20 Technical Services include a 30-day limited warranty. This warranty covers:

Hardware failure of internal components (e.g., memory, SSD, battery) not caused by physical damage or misuse

This warranty does not cover:

Software issues such as viruses, operating system corruption, or third-party software conflicts
Physical damage including drops, spills, or misuse
Power surges, environmental damage, or "acts of God"
Issues caused by modifications, upgrades, or unauthorized repairs
Any reclaim systems not purchased directly from D20 Technical Services (including systems resold or marked up by third parties)

Reclaim systems are sold as-is with a 30-day limited warranty and are considered final sale. Returns or refunds will not be accepted for reasons such as performance dissatisfaction, cosmetic condition, or perceived slowness. Performance depends on intended use, and reclaim systems are not guaranteed to meet expectations for gaming, high-end tasks, or fast internet speeds (which are dependent on the customer’s connection, not the system).

2. Warranty Limitations

a. Software Services:

Due to the nature of software and potential user actions post-service, software-related services (e.g., virus removal, operating system installations) are not covered under this warranty.

b. User-Induced Issues:

Any problems arising from user actions after service—such as physical damage, exposure to extreme conditions, or installation of malicious software—are excluded from this warranty.

c. Pre-Existing or Unforeseen Failures:

D20 Technical Services is not responsible for pre-existing or underlying hardware issues that were not apparent before service. If a device is brought in for repair and an additional failure occurs due to existing issues (e.g., failing hard drive, weak power supply, motherboard degradation), D20 Technical Services will notify the customer, but no warranty coverage will apply for unrelated failures that arise during or after service.

d. Unauthorized Repairs:

Any attempts to modify or repair the device by third parties or the customer during the warranty period will void this warranty.

3. Warranty Claims Process

a. Notification:

Customers must notify D20 Technical Services of any warranty claims within the warranty period.

b. Assessment:

Upon receiving a warranty claim, D20 Technical Services will assess the device to determine if the issue falls under warranty coverage.

c. Resolution:

If covered, D20 Technical Services will repair the issue at no additional labor cost. If the problem is due to a defective part under warranty, D20 Technical Services will assist in the replacement process per the manufacturer's terms.

4. No Guarantee Policy

a. Data Integrity:

D20 Technical Services is not responsible for data loss. Customers are advised to back up their data before service.

b. Future Failures:

While we strive for excellence, we cannot guarantee that unrelated issues will not arise after service. This warranty strictly covers the specific services performed.

c. Present Failures During Service:

In some cases, existing hardware components may be on the verge of failure, and the repair process can expose these issues. If an additional failure is discovered during or after service (such as a failing hard drive, capacitor degradation, or a weak power supply), D20 Technical Services is not responsible for these failures, as they were not caused by the repair itself.

Acknowledgment

By engaging D20 Technical Services for services, you acknowledge and agree to the terms outlined in this Warranty Policy.

Note: This policy is subject to change. Please refer to our website or contact us for the most current information